LEGAL
Privacy Policy
Introduction
This Privacy Policy explains how Business Energy Claim (“we”, “us”, “our”) collects, uses, and protects personal data when you use businessenergyclaim.uk and when we assess and refer business energy contract enquiries.
We handle personal data in line with the UK GDPR and the Data Protection Act 2018. This policy sets out what we collect, why, and what rights you have over it.
We are not a law firm. We assess whether a business energy contract shows signs of an undisclosed broker commission and, where appropriate, refer suitable enquiries to an independent solicitor firm.
Who We Are
Business Energy Claim is a company registered in England and Wales. We are registered with the Information Commissioner’s Office (ICO) as a Data Controller.
Email: info@businessenergyclaim.uk
What Personal Data We Collect
CATEGORIES OF PERSONAL DATA
| Category | What this includes |
|---|---|
| Identity | Your name and job title where relevant to the enquiry |
| Business details | Company name, company number, business address |
| Contact details | Email address, phone number |
| Contract information | Energy supplier, broker name (if known), contract length, approximate annual spend, and any contract documents you choose to upload |
| Correspondence | Records of calls, emails, and messages between you and us, including call recordings where we tell you a call may be recorded |
| Technical data | Device type, browser, and interaction data collected through cookies and analytics when you use our site |
| Complaints | Details of any complaint you raise with us and how we handled it |
We don’t ask for, and don’t expect to need, sensitive personal data (such as health information) for this service. If a specific enquiry means we do need to handle sensitive data, we’ll explain why and rely only on an appropriate legal basis, such as your explicit consent.
How We Collect It
Directly from you, when you complete the eligibility check form, contact us by phone, email, or post, or upload a contract or supporting document.
Automatically, through cookies and analytics when you browse our site.
Indirectly, in limited circumstances, for example if a marketing partner passes us an enquiry with your consent, or if you leave a public review referencing your interaction with us.
Why We Process Your Data, and Our Legal Basis
PURPOSES AND LEGAL BASES
| Purpose | What we do | Legal basis |
|---|---|---|
| Assessing eligibility | Reviewing the contract and business details you give us | Legitimate interests |
| Referring your enquiry | Sharing your details with a solicitor firm on our panel | Legitimate interests / consent |
| Following up | Contacting you about an incomplete form | Legitimate interests |
| Direct marketing | Emailing, texting, or calling about our service | Consent |
| Managing opt-outs | Keeping suppression lists | Legal obligation (PECR) |
| Call recording | Recording calls for quality and dispute resolution | Legitimate interests |
| Complaints | Investigating and responding to complaints | Legitimate interests / legal obligation |
| Fraud prevention | Verifying submitted contact details | Legitimate interests |
| Rights requests | Responding to your data requests | Legal obligation |
Who We Share Your Data With
The independent solicitor firm we refer your enquiry to, where your case looks eligible and, where required, with your consent; staff and contractors who need access to deliver the service; IT and hosting providers; our own professional advisers; a buyer or successor if the business is sold; and regulators where legally required.
We don’t sell your data, and we don’t share it with unrelated third parties for their own marketing purposes.
International Transfers
If any of our service providers process data outside the UK or the EEA, we make sure appropriate safeguards, such as UK-approved standard contractual clauses, are in place before that transfer happens.
Automated Decision-Making
We don’t make decisions about your eligibility using automated processing alone. A person reviews every enquiry before any referral decision is made.
Keeping Your Data Secure
We use appropriate technical and organisational measures, including access controls, encryption where appropriate, and staff training, to protect your data. If a breach occurs that’s likely to affect your rights, we have procedures to investigate and notify the ICO and affected individuals where the law requires it.
How Long We Keep Your Data
We keep personal data only as long as necessary for the purpose it was collected for, or to meet legal and regulatory requirements. For specific retention periods, contact us at the address below.
Your Rights
Under UK GDPR you can ask to be told how your data is used, access it, correct it, delete it in certain circumstances, restrict or object to processing, receive it in a portable format, and avoid decisions based solely on automated processing. Some rights have conditions attached.
Where we rely on your consent, for example for marketing, you can withdraw it at any time by emailing us or using the unsubscribe link in any marketing message.
Cookies
Strictly necessary cookies run on the basis of our legitimate interest in keeping the site secure and functional. Everything else, including analytics and marketing cookies, only runs with your consent, which you can change at any time via the cookie settings link in the site footer.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted here, with the date at the top updated accordingly.
Contact Us
Email: info@businessenergyclaim.uk
Phone: 0203-769-0385